מיקום, ארוחת בוקר , צוות
מלון קצת ישן, מזגן חלש.
מחיר גבוה...
10.07.2026
Perfect location for a perfect hotel.
Perfect location. Well managed. Breakfast on the terrace.
06.07.2026
Cool sans plus
L’accueil et le personnel
La taille de la chambre c’était pas ce qui était prévu de base, impossible d’ouvrir le frigo aussi
05.07.2026
location was excellent
the beds were uncomfortable & rooms need renovation. TV are not smart couldnt use mirroring either
27.06.2026
Das Hotel ist sehr zentral gelegen. Das Personal war äußerst freundlich und hilfsbereit. Die Zimmer waren sauber und sog
21.06.2026
La ubicación era perfecta.
17.06.2026
Sehr gut
Sehr gutes Frühstück. Sehr gute Betten. Sehr gutes Stadthotel zentral mit großer Tiefgarage. Nur die Ausfahrt ist für ein großes Fahrzeug sehr schwierig. Hier sollte man innerhalb der Ein-Ausfahrt etwas verändern
16.06.2026
Das Personal ist umwerfend höflich, ja herzlich.
Die Lage ist perfekt: zentraler geht es nicht
334,- € für ein kleines Zimmer, dessen Einrichtung nicht mehr besonders gut in Stand war, sind einfach unverhältnismäßig teuer.
Beim Frühstück laufen 7 Angestellte herum, von denen nur zwei sich nicht in Zeitlupe bewegen. Wenn man Kaffee bestellt (kann man nicht selber an einer Maschine zapfen) dauert es lange und irgendwann fragt sich eine schlafmützige Angestellte von Tisch zu Tisch, wer den Kaffe bestellt hat. Das ist nicht würdig eines fünf Sterne Hauses!
06.06.2026
Booked an Imperial Suite, Ended Up With Fans and Excuses
Very disappointed with our stay at Sofitel Strasbourg. We booked the Imperial Suite for 3 nights, expecting the comfort and service of a 5-star hotel.
The air conditioning in the suite was not working properly. For the first two days, we were repeatedly told that the issue was being fixed. However, when it could not be resolved, we were told that the two bedrooms did not have AC vents and that only the master bedroom was air-conditioned—despite both rooms having visible vents and temperature controllers.
Instead of fixing the issue, we were advised to open the windows, given portable fans, and even told that family members could sleep on the sofa beds. We did not book an Imperial Suite to sleep on sofa beds because the bedrooms were too hot to use comfortably.
The lack of a proper solution and the poor handling of the situation were extremely disappointing and far below the standards expected from a 5-star hotel.
05.06.2026
Eine Katastrophe. Sofitel ist hier wirklich kein Sofitel!!!
Der Concierge Christophe
Das Zimmer. Der Receptioniste beim Check-Out
01.06.2026
Konumunu ve kahvaltısını
Restaurantta minik bir fare gördük
28.05.2026
Şehirdeki en iyi otellerden biri
Konumu merkezi, kahvaltısı güzel,otoparkı olması iyi, temiz bir otel
Oda büyüklüğü yazdığı kadar değil, odalar ve koridorlar artık eskimiş
28.05.2026
超级满意，下次再来！
服务超一流！代客泊车服务太棒了！
早餐可以多一些蔬菜选择
27.05.2026
It was a bad experience for us.
The location is absolutely excellent. However, unfortunately, the negative experiences we encountered overshadowed this.
The room service certainly did not deliver a 5-star hotel experience. A dirty room, missing towels, and unreplenished water—it was absolutely terrible.
Is the breakfast worth the cost? I don't think so. We had to remind the staff repeatedly—and wait half an hour—just to get the cheese platter refilled, almost every single day. The service staff were extremely surly.
The telephone in the room wasn't working. Furthermore, they locked the refrigerator at the end of the second day.
In summary: It is highly questionable how this hotel managed to earn its 5-star rating with this level of service.
22.05.2026
Very good service and great staff, good location
Nothing
22.05.2026
The location
The staff
Rooms
21.05.2026
素晴らしい
快適に過ごすことができた。
04.05.2026
The Property has a good location the staff are lovely.
Breakfast was nice.
Room was small and old.
The night cleaning shift was not always made, only 1 time in 4 nights.
Bottle of water was not always refill
29.04.2026
Huge disappointment
I stayed at Sofitel Strasbourg Grande Île and the experience was far below expectations for a hotel of this category.
The room was advertised as air conditioned, yet no cooling was available. I was told the system is “seasonal,” which is misleading—especially since the room faced direct sunlight and became uncomfortably hot, making it difficult to sleep.
There were also several additional charges:
* €50 for early check-in at 12:30 noon instead of 30
* €10 to empty the minibar
The overall service made things worse. Instead of feeling welcomed, I felt uncomfortable and somewhat alienated during my stay.
From a hygiene and comfort perspective, the bathroom facilities were also limited when are we introducing bidet . For a hotel in this price range, more modern hygiene features would be expected by many international travelers.
Overall, the combination of misleading information, lack of comfort, and poor service made this stay disappointing and uncomfortable . I would not recommend this hotel to my enemies .
28.04.2026
Tolle Stadt
sehr in die Jahre gekommenes Zimmer, Lage topp, Frühstück teuer aber gut
Das Zimmer ist einer 5Stern Hotels nicht würdig. Es gibt auch kein Spa
21.04.2026
Stylish Spot in the Center
Modern hotel right in the heart of Strasbourg, hard to mess this one up. Clean, comfy, stylish. Parking? Well… if you find a spot right outside, go buy a lottery ticket next ???? Perfect for a short stay.
20.04.2026
Très cool
Le personnel
Vieillot
13.04.2026
Valore al tuo soggiorno? Sofitel Strasburgo c’è
Il personale della Reception ed il servizio di Concierge di uno standing fuori dal COMUNE. Dedizione ed attenzione massima finalizzata alla qualità del soggiorno.
Nulla tutto sopra le aspettative
06.04.2026
Très bon séjour
Le personnel est au petit soins! La proximité de l’hôtel et du centre est fantastique!
Je dirais que les chambres sont quand même vieillissante..il y a des marques sur les meubles, les finitions des salles de bains est légère..le tuyau de douche est vraiment pas flexible.
Le reste de l’hôtel est top par contre!
05.04.2026
Staff service .
Restaurant excellent for dinner and breakfast
Facilities were limited
30.03.2026
Aufgrund der Zimmer würde ich hier nicht unbedingt wieder buchen.
Das Bett war sehr bequem. Die Mitarbeiter außerordentlich freundlich. Auch der Eingangsbereich ist sehr schön. Die Lage ist fantastisch. Eine sehr große Parkgarage.
Die Zimmer sind leider sehr klein und nicht mehr gut in Schuss. Im Flur hat es stark nach Fäkalien gerochen. Auch die Bäder sind sehr in die Jahre gekommen. Dusche in der Badewanne ist nicht zeitgemäß und komfortabel.
30.03.2026
Auch wenn die Zimmer renoviert werden müssen. Das Personal hat alles wieder gut gemacht wirklich zauberhaft.
Das Personal war sehr ,sehr freundlich und hilfsbereit.
Die Zimmer sind schon in die Jahre gekommen.
28.03.2026
Excellent hotel
The location is really convenient close to the city center, the staff is wonderful and the breakfast was delicious. we'll come back
The electric plugs are not so easy to use in the bedroom and the bedroom is a little bit too small.
22.03.2026
Location was nice, as it was a few minutes away by walk from the Norte Dame and the surrounding old town.
Hotel staff were very courteous and helpful.
The gym was too small, under equipped, not well maintained.
23.02.2026
Dirty room definitely not a five star hotel
Booked this hotel through amex The hotel collection. If they had the hotel listed as a 2 or 3 stars I wouldn't be writing this review, however when a hotel is listed as 5 stars it needs to provide a 5 star service. Part of the hotel collection benefits is an upgraded room and breakfast, this hotel does not provide any of that. The room is small which is typical for the European hotel room but this one was dirty. The carpets are stained and gross. The shower is old and molded and corroded. Our bed sheet had wine stains on it. It was probably one of the worst hotel rooms I have ever stayed at and it should definitely not be listed as five star! The only good thing about the hotel is the location!
15.02.2026
الموقع
كانت من اسواء الاقامات في حياتي ، اعطونا غرف في طابق لا يوجد به تكييف، حيث العامل افاد بان لايوجد تكييف يعمل في هذا الطابق ويتوجب تغيير الغرف ، وكنا اصحاب مرض ضغط وقد نمنا في الحر ، ونقلونا لغرف اخرى في طابق اخر و ايضاً لا يعمل التكييف، و بعد 24 ساعه تم نقلنا للمره الثالثه ، حيث تم اضاعه يومين من الحبه فقط في التنقل بين الغرف وكنا عائلة كبيرة.
19.01.2026
The location
تنقلنا في عدة في مدن اوربية ولكننا هذه المره فوجئنا من تصرف طاقم الاستقبال اثناء وصولنا لهذا الفندق ، حيث تم اعطائنا اربع غرف في طابق فيه التكييف لا يعمل .
ابلاغناهم و تم نقلنا الى غرف اخرى في طابق اخر ولا تعمل ايضاً وتم تزويدنا بمراوح اضافية ، و لم نتمكن من الاقامة في تلك الغرف .
و ابلغناهم مرة ثالثه بضرورة تغيير الغرف لن الوضع لا يستحمل،حيث اكتشفنا بالصدفة ان هناك غرف ذات تكييف جيد .
و تم اخبارهم بذلك ، و بعد معاناه قاموا بنقلنا للغرف المقبولة .
و قد افسد هذا التعامل جو الاقامة في ستراسبورغ و اضاع وقتنا في التنقل بين الغرف .
وللعلم وهل يعقل لفتح ثلاجة الغرفة فقط، يستوجب دفع مبلغ و قدره 10 يورو
19.01.2026
Un hôtel 5 étoiles décevant!
L’emplacement est dans le centre, l’amabilité du personnel.
Cet hôtel est plus un 4 étoiles qu’un 5 étoiles! Petit déjeuner tout à fait banal, lors duquel le service laisse à désirer! Chambre très petite, même pas un fauteuil!
08.01.2026
The help to buy flowers on a Sunday and also reserve a very restaurant perfectly adapted to us on a period with not so many restaurants open, plus extra towels in case i needed. All was truly perfect. Very friendly service.
06.01.2026
A huge disappointment
I am an Accor Gold (now Platinum) member because I have stayed at a lot of Accor group hotels around the world. Earlier this year I stayed in half a dozen in France and was shocked to find that the hotels in the chain’s home country were in the worst shape. But none have been so bad as the Sofitel in Strasbourg. This was particularly disappointing as we splurged for what we hoped would be a special new year’s week. We usually stay in Mercures but while travelling the last two months we stayed at a number of 5-star hotels. I was shocked that this Sofitel calls itself that.
My heart fell and I was so depressed when I saw our room. I booked a luxury king room for 6 nights at 457 euros/night. The room was awful!
- Tired looking, scratched and worn woodwork
- old, ugly furniture
- A crappy, uncomfortable little sofa
- Nothing on the walls, no decor to make the room seem homey and inviting
- Old, ugly carpet
- Poor lighting
- No cushions
- Bathroom is tiny but even so there is room for what’s missing:
- Hooks are on the back of shower wall, where things hung there get wet, instead of on the outside wall (there is room) or on the back of the door
- NO towel racks. At all. Just a small handle like thing on the shower glass. But they want you to reuse towels! Where are we to hang them to dry?
- Very little storage area and the glass shelf they added is tilted so everything slides off. There is plenty of room under the very poorly designed sink for a little cabinet
- Bathroom fan doesn’t work
- Shower drains very slowly, fills up while you are showering so by the end you are standing in 5 cm of water
The hotel was very busy but the breakfast area, and the staff, could not handle the volume. We had very long waits for a table for the first few days. The Buffet area is tiny and poorly designed, it could not fit the number of people. Food was not refilled fast enough.
Waiters were running, cleaning tables, but not taking coffee orders. There were hot items available at no extra charge but this was never conveyed. By the third morning, when we saw others getting omelettes, we asked. We felt bad for the staff who were not managed well or there weren’t enough of them.
When we arrived there was no acknowledgment of Accor membership or Gold status and no welcome drink as has always been the case at Accor hotels.
Overall service was friendly, when they had the time. But I feel that my New Year was ruined by staying in a run down, poorly maintained hotel when I expected the luxury that is promoted by the Sofitel brand. I will be thinking seriously about future stays in Accor group hotels. I’ll certainly not stay in a French one again.
04.01.2026
Christmas time in Strasbourg
As usual we booked this hotel and as usual our experience was great and this since more than 30 years where I’m customer of this place. We were at l’y welcomed by the concierge who took care of our car. Once at the reception desk the great experience went on and our room was directly ready. Our room was very cosy, clean and well decorated…. In the morning we could enjoy an excellent breakfast, the choice on the buffet of local and standard dishes were more than enough and the stuff took very care of us. All in one, nothing to add than just book your room and enjoy ….
04.01.2026
Top location, friendly service
After reading some of the previous negative reviews, I thought this hotel was going to a fleabitten, rundown dive.
I needn't have worried! Sure, the hotel is a bit on the older side, but so what, not all hotels can be sparkly and new.
Check in was efficient and friendly, with a good description of the town and a map provided (my favourite!). The arrangement to use the in room fridge was a bit weird though, you have to pay a 100 Euro deposit per night to be able to open the fridge.....I couldn't quite understand this. First world problem though.
Rooms were a good standard, and the connecting arrangement works well (we had 2 rooms).
Breakfast is pretty decent, they make a nice omelette and there's a good selection of hot and cold foods. Bar was quite impressive, a wide selection of champagnes on ice, with friendly bar service.
I think best of all is the location of this hotel, walking distance to everything, and less than a 10 minute walk to the cathedral. Plus a 3 minute walk to Primark if you're in the market for a bargain!
Happy to stay here again.
04.01.2026
Fatal, nunca habia nada en el bufete, muy poco personal, prácticamente le doy un 3
30.12.2025
Emplacement de l'hôtel. Repas du soir très bon.
Prix de la chambre trop élevé par rapport aux prestations attendues pour un hôtel 5 étoiles.
Personnel attentionné mais peu réactif. Petit déjeuner très moyen.
30.12.2025
À éviter
L’emplacement
L’état des chambres, qui date de + de 20 ans, de + 1 chambre qui sent la cigarette ou la propreté est à désirer.
29.12.2025
The staff was nice - service was good - but cleaness level was bad - The hotel needs a deep renovation work
Location
I am writing to express my dissatisfaction with my recent stay at your hotel a few days ago.
While the main lobby entrance itself was acceptable, there was a very strong and unpleasant odor throughout the lobby area, which appeared to be coming from the restaurant. The smell was overwhelming—similar to strong cheese or worn shoes—and made it extremely uncomfortable to spend any time in the lobby.
The suite we booked for four people was far below expectations. It consisted of one king-size bed and a very small sofa bed that could barely accommodate two people. The overall room size was smaller than standard, including the bathroom facilities, which were poorly designed and awkwardly divided. The bathtub and standing shower were located in the master room, while the toilet and sink were placed in a separate room with no mirror. Additionally, the toilet flush did not function properly.
The hotel, in general, appears very old and in urgent need of renovation. The room was not clean, particularly the carpet, which was extremely dirty and unpleasant. The wallpaper was worn, and the WC area—especially the water closet—had visible cracks. Overall, the rooms seem to require complete restructuring and refurbishment.
Due to these issues, my stay was far from comfortable and did not meet reasonable standards or expectations. I hope you take this feedback seriously and consider making the necessary improvements.
26.12.2025
Місце розташування.
В готелі ковзанка, послуги паркування. Дуже привітний персонал! Взагалі колись був чудовий готель, а сьогодні все застаріло і ціна не відповідає якості
Номера старі, з вікна вітер, двері в кімнатах пошарпані, система опалення і кондиціювання стара.
В ресторані не вистачає місця для гостей, черги на сніданок
Колись це був дуже гарний готель!
26.12.2025
cortesia e disponibilità dello staff, posizione eccezionale (in centro città), la pista di pattinaggio su ghiaccio perfetta per i bambini; letti grandi e comodi ma cuscini troppo morbidi e scomodi
bar un po' piccolo con pochi tavoli, brasserie con orari troppo ristretti, nel minibar della camera avrei preferito trovare una bottiglia per un aperitivo ma c'era solo acqua e poco altro di analcolico; letti grandi e comodi ma cuscini troppo morbidi e scomodi
23.12.2025
De très bons moments
L'accueil, la qualité des services et une place de parc à l'intérieur de l'hôtel.
Les bruits nocturnes de certains voisins.
20.12.2025
Excelente
Tudo
Nada
18.12.2025
Personnel au top
15.12.2025
Great location and service, but the hotel looks its age
We enjoyed our two nights' stay at the Sofitel Grade Ile, though as other reviewers stated, the infrastructure is quite dated and in need of a renovation.
Pros:
- The location was fantastic, especially if you're in Strasbourg for the Christmas markets. The hotel is at the heart of the Grande Ile, but close to the bridges and tram stop to the rest of the city.
- The service was generally good and in line with a five star hotel. We had a great check-in, and the bartender was brilliant and made us some very lovely mocktails.
- Although the rooms and common areas look dated and worn, the bed was still superb (as with all Sofitels) and the five star amenities were still that (e.g. top quality bedroom slippers). They also installed a lovely ice rink for the winter.
- We had dinner at the Sofitel Brasserie, and the food and service were excellent. The decor and condition of the Brasserie was also markedly better than the rest of the hotel.
Cons:
- For the price, the hotel looks dated and in need of refurbishment. The bathroom also needs a redesign and is not the most user friendly.
- The rooms are pretty small for the price.
14.12.2025
Personeel
Prijs kwaliteit
11.12.2025
Christmas Market Stay
This hotel is set in a perfect location and the employees who work there are wonderful. The issue with this hotel is the rooms. They are small. Carpet is worn and dust and mold on vents. This is not a 5 star hotel and you pay quite a bit of money to stay here.
10.12.2025
מיקום ושירות
חדר קטן וצפוף, חשוך אין מספיק אור בחדר והמחיר לעונת זאת היה בשחקים
יקר מאד לתמורה
08.12.2025
BON SEJOUR ET BEAU TEMPS A STRASBOURG
Bonne chambre au calme avec PDJ bien mais cher, personnel de direction et autres très avenants, bon voiturier et bon concierge,
quelques petits problemes tels que absence de bouteille d'eau un soir sur les 3, SDB 2 body wash au lieu d'un shampoo et un body wash , absence de carpette sortie de bain le 3ème jour. Erreur de compte lors du diner au restaurant de l'hotel.
SOIT QUELQUES PETITS PROBLEMES MAIS PAS DIGNE D'UN 5 etoiles.
07.12.2025
Gorgeous hotel near attractions and is spacious, roomy, and wonderful!
Everything!
We liked everything!
07.12.2025
Fantastic. Would recommend and would stay again.
Location, friendly and helpful staff.
Breakfast felt rushed if we didn’t arrive early enough. Didn’t seem to be a way to lower the heat, rooms were quite hot.
06.12.2025
Trop cher pour ce que c'est. on paye principalement l'emplacement
le lit était grand et confortable
le prix exorbitant du petit déjeuner, la douche qui fuit et difficile à régler, le savon inutilisable
06.12.2025
Nie mehr Sofitel
Die Lage und die freundlichen Mitarbeiter
Das völlig verbrauchte Badezimmer. Auf der Toilette konnt man nicht richtig sitzen, da man sonst mit den Beinen am Waschtisch angestossen wäre. Das für über € 500.-- pro Nacht
06.12.2025
Voici la phrase ajustée : Hôtel bien situé et décoré, avec un bon room service, mais équipements vieillissants, problèm
L’emplacement de l’hôtel est idéal : le marché de Noël se trouve à quelques mètres seulement. Nous avons également apprécié la patinoire directement à l’hôtel, la belle décoration ainsi que la rapidité du room service.
En revanche, certains équipements mériteraient d’être rénovés. Le mitigeur de la douche passait du chaud au froid et était difficile à régler. Dans l’autre salle de bain, le lavabo était bouché.
Le soir, vers 22h30, puis le lendemain matin, nous avons également été dérangés par les occupants de la chambre au-dessus, qui faisaient beaucoup de bruit comme s’ils préparaient un marathon ou jouaient avec des objets au sol.
Lorsque nous avons signalé ces problèmes à la réception, on nous a indiqué que les locataires du dessus allaient quitter l’établissement et que tout serait rapidement réglé. Malheureusement, à notre retour, le problème sanitaire n’avait toujours pas été résolu.
Enfin, le service du petit-déjeuner pourrait être amélioré.
03.12.2025
Bad customer service
This hotel is very dangerous for anyone who is staying there. The bath tub is slippery and no mat. Any elderly or individual can slip or fall and end up in the hospital.
In addition, services are extremely slow for calling the taxi and sending up items. We already requested a number of items to be sent to our room online before we arrive.
It was NOT done and we asked the receptionist “How long it would take?” He said “ it takes a couple of hours.”
Last but not least they turned off the air conditioning in the winter and we had to open the windows for cool air. However, it’s extremely noisy as there were people below or next to the hotel shouting & talking so loud. This made our sleep rather difficult to sleep for the 3 nights.
We had to move out this hotel asap and we left for good!
02.12.2025
Expensive and not as luxurious as it pretends to be
Poorly equipped fitness center (just a few appliances - no elliptical), old fashioned shower and cold temperatures in the meeting rooms (I was freezing). Disappointing
29.11.2025
Das Hotel ist sicher renovierungsbedürftig!
20.11.2025
Séjour non satisfaisant
J’ai occupé la chambre 225 et j’ai été fortement dérangée par des nuisances sonores très tôt le matin (vers 6h) :
Sortie de camions juste sous ma chambre
Conversations des chauffeurs
Bruits permanents liés aux véhicules
Ces désagréments m’ont empêchée de dormir correctement et ont impacté ma journée de formation, ce que je n’attendais absolument pas d’un hôtel de votre standing.
15.11.2025
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