Nice location. Poor service.
Good location
Apartment not cleaned on arrival. Cleaner didn't finish till 6pm on arrival day
05.09.2025
The apartment itself was great however we did not receive the services that were advertised eg: air conditioning, no tea or coffee and the washing machine was not working. The communication was not forthright in fixing the machine and I had to after day 4 ask 3 times for fresh towels.
The website was incorrect about the air con and we had to leave the windows open for air which meant the noise outside was loud.
When you pay a premium for accommodation and you’ve been travelling for 5 weeks you expect a better service.
24.08.2025
Which Cove ? And DO NOT follow the link!
I was told via app that 24 hours ahead we would receive an email with codes to get in. I received an email with directions that gave a link with google directions. Which we followed. It took us to another Cove Hotel! 30 min away after we had been traveling all night from the US. The Cove hotel said sorry and sent us on our way, without assistance. When we finally arrived, there was no email with information. I found a phone number in the Hotels app. And called. They sent a text “What’s App” without any notification. How am I suppose to know that app was going to be used!? We met another renter in the building and the same thing happened and they went to the same Cove location as well. Their keys were waiting at a third location! The location was great and space was comfortable.
23.08.2025
Brilliant location, spacious apartment and very comfortable - like home from home
Clean and spacious apartment, ideal for 4 people with 2 nice bathrooms
Perfect location - shops, restaurants and entertainment within a 10 minute walk - Cafe Nero next door !!
We didn’t cook but everything was there if you needed it including dishwasher and washing machine
The only tiny downside was that some windows were overlooked by surrounding offices - but it was easy enough to pull the blinds down !
22.08.2025
Ideal location
Great value for money
Spacious apartment
20.08.2025
Comfort van 'thuis' samen met het gezin op reis!
Comfortabel, genoeg ruimte voor gezin met 3 kinderen waaronder een baby. Fijn dat er een campingbedje voor hem was. Prima locatie. Prima appartement al blijft de penthouse waarin we eerder verbleven favoriet ;-)
Meer handdoeken had fijn geweest
02.08.2025
Great value family apartment in a very central location
The size and location of the property were amazing. Could not have asked for a better location and it was perfect for a family of 5 to relax in comfort. And the facilities in the apartment were outstanding.
The largest (main bedroom) has a very thin wall
To the apartment next door and you can hear every word being said in the next door apartment. There was a party going on till about 4am and that meant we had almost no sleep.
Also the floors were pretty dusty around the edges which set off my allergies. A bit of dust isn’t a big issue but this was bad enough to have me sneezing constantly
29.07.2025
Terrible management. Difficult check in process, host were hard to communicate with and did not care about wasting their guests time either did they care the the basic a
02.06.2025
Great Location!
Fantastic location.
Check in was seamless.
Lovely style of apartment
Bed too small
No long mirror - this has been highlighted on previous reviews but not addressed.
Sofa uncomfortable
Heating stuck on 26 and no way of adjusting. Again this has been highlighted on previous reviews and not addressed
No air con and fan provided is useless
Paint work needs touching up
No body wash in shower. Just empty container.
For the price of the accommodation this is not acceptable.
27.04.2025
Great space and location.
What a great spot. Convenient to anything and everything in SoHo and Covent Garden and easy access to tube lines. Clean, airy, spacious and well appointed…truly a find!
12.03.2025
We really enjoyed it - just wish the bed was bigger.
The location, the nice building
The double bed was too small. I have a big husband and I always look for king size beds. I took a chance with this one because of the location. Unfortunately the bed was quite small and I’m reconsidering my booking I made for September. The room is big enough. Why not change the double bed to a king? For me, it would be a deal breaker. I’m sure there are others who feel the same.
It was also very noisy outside and we needed to sleep with earplugs - even in a Wednesday night. However, the owner does not control this, so we have to accept it.
11.03.2025
Spacious and stylish stay in the heart of Covent Garden.
Fabulous place - stylish, clean, spacious and in an amazing location.
Our only gripe was the heating was on way too high and we couldn't work the touch screen thermostat so we had to open the windows, which seemed a bit wasteful. Other than that, couldn't fault it.
11.03.2025
The apartment was lovely and had everything we needed. It was clean and stylish and very spacious which was beneficial a
The location is absolutely perfect, a couple of minutes walk to the tube station and everything in walking distance
My toddler loved the open plan of the entire apartment especially as the rooms opened up to each other.
Clean, modern and has everything you need.
One of the bedrooms was at the front and so quite nosy as busy on a night but to be expected for the location. The other bedroom was at the back and really quiet.
10.03.2025
Lovely place for a special weekend…won’t forget it!
The apartment was beautiful with everything we needed and more…
Very central ✅
Very comfortable beds ✅
Very clean ✅
Very spacious ✅
Would definitely recommend!
Nothing o can think of apart from maybe a dish cloth or tea towel but these really aren’t essential.
19.02.2025
Unfortunately the heating appeared to be broken. It got very cold overnight, as low as 15 degrees in our room. We were travelling with a baby and it was too cold for them to sleep in the cot which meant we had to have him in the bed with us and co-sleeping carries safety risks for young babies so this was not ideal. Although the hosts eventually offered to send a security person to look at the heating, it was late evening by then, i was out with some friends, and my mum did not want a stranger coming into the apartment when she was alone with the baby at night time. Given it is winter time the hosts really should have made sure the heating was working properly before our check in time. Also, the door to the washing machine is half fallen off- it could be a safety risk to a baby if it fell off when they were crawling about. The plug in the ensuite sink does not work and overall the apartment is not well maintained. It is in need of a cosmetic refresh
04.01.2025
Good location, it was a good apartment but would not stay again due to above issues.
Location excellent, good size apartment, lovely bathrooms, lots of storage space.
The bed was not comfortable as it had a dip in the middle of it. We could not turn the heating off at night - tried many times but it just kept resetting to 26 degrees which made it too hot to sleep, could not find any instructions regarding this. We had to open the windows and find a fan. Would have expected a smart tv so that we could have watched Netflix in the evening, only had terrestrial tv. Could not turn off the big light in the living room without turning most of the other lights off too.
20.12.2024
Fantastic. Would highly recommend and would stay again.
Location and it was lovely and spacious for a family stay.
New lounge and coffee table needed very worn.
15.12.2024
Nice location but service underwhelming
Apartment itself was lovely and the location was great.
Took ages to respond to messages.
We were late getting checked in as there was no key - also no explanation or notice that they wouldn't be ready on time.
External door code was changed without notice so we were locked out of the building until I called and managed to get through to someone.
Mould in sealant around bathroom sink, which itself wasn't clean from previous occupant.
Decor is largely good but starting to look worn - broken fittings in bathroom and bedroom, as well as marks on the bedroom wall.
04.12.2024
Covent Garden gem
Great space with everything you need for a night away. Fantastic location. Great checking in comms.
29.11.2024
Incredible haven in a fantastic location!
Fantastic space, fab facilities, easy to gain access- perfect location!! Absolutely faultless in every way
Nothing could be improved at all
29.11.2024
Great location, nice apartment
15.11.2024
A spacious centrally placed 2 bedroomed apartment with all the facilities you would need
Spacious
Comfortable bed
Very well equipped
Good shower and loved the heated towel rail providing a warm towel after the shower
Milk in the fridge was a bonus
The sofa was not very comfortable and looked a bit worn
27.10.2024
Great to be so close to tube stations and all the shopping and theatres. Unfortunately we did not find value for money. There are much better apartments for less money out there if you take time to look.
19.09.2024
Pleasant, Chic and Cosy
Location and everything a couple could need for a short stay in London
It was hard to fault but the hot water in the shower was going hot and cold.
17.09.2024
Wonderful place to enjoy!
Wonderful apartment in a great location, comfortable in every way with a really good feeling. Plenty of space and tasteful furniture.
If anything could improve it could be if kitchen tissue rolls and body lotion were also provided. That's all we can think of!
12.09.2024
Very nice
Great little place. Super location. Everything you might need in a stay. The hand soap and body wash smelled amazing!
I had requested slightly early check in weeks ago. I was told this may not be possible. I arrived a little early and it wasn’t but the cleaners knocked on my door for check out bang on the minute of check out. It seems a simple thing to accommodate.
12.09.2024
Brilliant one night stay in central London
Excellent central location and very quiet in the apartment.
27.08.2024
Exceptional
Loved the feel
Of apartment living in central London
Nothing
17.08.2024
Excellent location, clean and good facilities. Even left us tea, coffee and milk.
Location and cleanliness
The smell of the air freshener in the corridors was extremely strong and over powering
11.08.2024
From Kent
Location and the apartment
Toilet wasn't clean especially with the stain in the toilet, shame, such an amazing place but the toilet let it down. We stated 3 nights 4 days, and there wasn't any spare toilet paper.
11.08.2024
Great location.
08.08.2024
Just perfect, we will return!
Everything, it was fantastic!
Nothing
07.08.2024
Poor
Noisy, construction site directly across, workers looking into apartment,
no a/c, wlan not working
flooding from apartment above on first night I had to remove myself, no price reduction offered
22.07.2024
So, there is massive construction in the area. Like jack hammers all day until 7pm. The apartment was beautiful and very secure. The shower had issues, leaking all over the floor. They gave me two bath towels and one was dedicated to wiping up the shower mess. Had a laundry machine but i could not figure out the "dry" function so i used the rack in the closet. Was pretty hot in london the days i was there. Made the apt very warm. Only a winter comforter, no top sheet. So fan placed at the window all day, all windows open, trying to keep it cool in there. Probably not an issue any other time.
21.07.2024
Spacious, clean, excellent location.
Spacious, clean, excellent location.
04.07.2024
worst stay of my life
Good location, very spacious and can even be enough for 20-30 people to sing and dance. There is, however, no one on site to manage it and I learnt that this situation can cause big problems.
Unluckily, in the unit next door a big birthday party (of 30 people?) was being held. Some were even shouting into the microphone. I called the office at 2am and a security team was to be dispatched. However they did not arrive after an hour so I called again but got an answering machine. This continued five times. Eventually, the call went through again and it was already 4am when the security team arrived.
The reason I rate them this low is that they insist their action was “prompt” and don't see it as a problem.
After all, all they offer is just space, not a “proper stay” — it’s totally up to your luck.
場所は便利で広く、2-30人が歌って踊ることもできるほどでした。それでいて管理する人が常駐していません。今回、これらの条件が大きな問題を引き起こすことを学びました。
運悪く、隣の部屋で盛大な誕生日パーティ(30人程度)が行われ、中にはマイクを使って叫び続ける人もいました。夜中の2時にオフィスに電話し、セキュリティチームを派遣してもらうことになりましたが、1時間経っても来ないので再度電話しました。しかし留守番電話の応答で、これが５回続きました。結局、再度電話が通じてセキュリティチームが到着したのは朝４時です。
私がここまで低い評価をするのは、彼らが今回の対応を『迅速だった』と主張し、問題があったと思っていないことです。
結局のところ、彼らはが提供しているのは場所だけであり、『まともな滞在』ができるかは運次第ということかと。
23.06.2024
Very convenient for everything we wanted to do. Comfortable apartment with all important facilities.
Wonderful location. Right in the heart of Covent Garden and everything it has to offer.
Bad smell from drain in bathroom. No long mirror for Mrs G. We were going to garden party at Buck. Palace and she really wanted to see how she looked.
28.05.2024
Excellent property in a wonderful neighborhood. Spotlessly clean, nicely furnished, and a delightful place to stay. Convenient to transportation, surrounded by restaurants, and a short walk to several grocery stores
04.05.2024
Amazing
Everything was amazing. Location, cleanliness. Very nice. Couldn't fault anything.
Nothing. It was fantastic
22.04.2024
Excellent
Easy check in, clean and tidy, all the equipment you need. The apartment layout was well thought out.
It would be nice to have a mirror in the bedroom.
12.04.2024
Okay but for the money there needs to be more dare taken in the facilities and upkeep of the place - it was looking a bi
Great location and easy to access
No shelves etc to put toiletries in bathroom. Bad design - water doesn’t drain well from shower and floods bathroom.
Was disappointed it was not possible to pay for an early checkin and late checkout.
09.04.2024
Perfect stay
Wonderful place, everything you need. Clean and stylish. Nice and spacious. Excellent location.
08.04.2024
This one BR apartment was well appointed, mostly clean and large. While we loved the location, the construction across the street was nonstop. The door frame to our apartment had mold and rot. There were mouse traps all over the building. And it lacked basic amenities like napkins and paper towel. Additionally, the bed was a double, not a kind as stated on Expedia.
16.03.2024
A perfect pad
Great place. Cosy and modern. Brilliant location with everything in walking distance.
10.03.2024
Amazing apt in the heart of London
Clear info to access property, the apt is superlative considering it is in the heart of London. Ton of space and superclean. We were 6 friends and 3bedrooms + 3baths was just perfect. Highly recommend
08.03.2024
100% recommend
Absolutely amazing apartment. Would absolutely recommend using if you’re visiting london as a couple, group or on a business trip. Superb location and lovely decor.
20.02.2024
Effortless, relaxing and a perfect location.
Lovely apartment, amazing location and great service. So easy. Gabi was great. Even left us some Prosecco as we were celebrating my mums birthday.
Nothing
01.02.2024
Great location, beautifully furnished and comfortable and key collection was very easy.
The key collection was straight forward, the apartment was furnished beautifully, the beds were very comfortable and the location was very central.
The apartment was cold and we weren't able to turn the heating on. I think the property are working on resolving that issue.
21.01.2024
Would highly recommend and we will be back!
Stunning apartment! Very stylish and scrupulously clean. Such a good location. Extremely comfortable beds and very quiet even though it’s in a very central location.
Maybe some coffee and breakfast tea bags would have been nice.
07.01.2024
Excellent communications from the manager. Clean and comfortable although the bed is a smallish double.
05.01.2024
It was a lovely stay - thank you.
It is a really gorgeous apartment in a beautiful central location. Very easy to collect the keys and everything was just perfect.
Maybe some body lotion otherwise I have nothing to complain.
02.01.2024
Exceptional
A little home away from home. So convenient to everything. Very comfortable bed.
01.01.2024
Perfect for a short break with family and friends
Great location, wonderful spacious apartment.
31.12.2023
Good space and location for the money. Cleanliness could be better and neighbours can be loud
The bin in the en-suite had not been emptied from the previous guest and was full of used female sanitary products and clumps of hair. There were also clumps of hair on the floors around the apartment. The apartment is also very loud from other flats. The flat above us were partying until very late and you could hear everything as if they were in the room with us which kept my family awake until the early hours of the morning.
23.12.2023
Fantastic location, very secure, perfect for a few nights in London
Wooden floors and brick walls
No welcome pack; milk, coffee, water
13.12.2023
Very good
Location and spacious
Old fashioned technology
11.12.2023
Passable
Location and comfortable
Being woken up at 6am by the windows being cleaned!
30.11.2023
pretty perfect
comfy, great location, chic
it was noisy
14.11.2023
Good alternative to a hotel if you want a bit more space.
Good location, well furnished and reasonable size. Note however, the apartment you get is not necessarily the one shown in the photos.
No good desk / workspace.
11.11.2023
Really lovely
Love the design and space. Location is great and everything was generally lovely.
Would be great to have a few more helpful kitchen items like oil, salt and pepper etc and a list of cookware so if you’re planning ahead to host you know what equipment you have.
28.10.2023
Pleasant.
Excellent location. Spacious and comfortable.
Bed bugs in one bedroom- although the staff did work hard to try and sort things out, and even offered an upgrade to another better apartment.
27.10.2023
Perfect apartment in excellent location
It was beautiful, clean and perfectly located. Apartment was perfect for us.
The very early morning wake up call from the cleaner who knocked on the door at 8:30am to remind us to check out by 11am.
26.10.2023
Great location n comfy bed. It’s convenient for family and will be great if the door signage bigger
The size of the bed
Very noisy as it close to few pubs
22.10.2023
Immaculate condition and pristine cleanliness. Great location. Only negatives were: just 2 towels, no hand towels or face cloths. No dish towels or drying towels. No dish detergent and only 3/4 roll of toilet paper. We were booked for 2 nights
14.07.2023
Super accommodation, unfortunately also with a mouse.
Spacious, well located apartment.
We were prepared for the construction noise from the reviews I read before our stay and it wasn't a problem. Little things like the lack of soap and toilet paper in the apartment, which we then had to buy, were unpleasant, but they could be solved. What was a really big and unsolvable problem for us was a live dark brown mouse that we discovered the next evening. We tried to catch or drive away from the apartment, but without success. Every night she crawled around the apartment and made noise. Well, it was disgusting. I am asking the apartment owner to eliminate it.
09.07.2023
Exceptional
Location of this property is amazing!
22.06.2023
We loved our time in this chic, relaxing space and would happily stay here again.
The layout was great and worked perfectly for us. There was A TON of storage which was really helpful and appreciated. The location was excellent (minus the construction going on outside - but that can’t be helped). the design of the apartment was very nice.
It needs a little bit of upkeep and TLC. Overall it was very nice but there was a broken coat rack threatening to fall over at any time, a couple areas of peeling paint, a couple broken bits here and there, etc. that stood out in an otherwise really nice and clean space. Also the lights in the cabinets above the TV in the main room never turn off: their switches are installed too far in and never make contact with the closed doors. The washer/dryer never got clothes especially dry (though that may have been user error on our part).
But these are nitpicks. Overall we were extremely happy with the apartment and would gladly stay there again.
09.06.2023
Stressful entry experience - need safe code in advance, not having to phone round because no access
Nice apartment, good location
Cove *really* need to sort out their unmanned check-in protocols. I did not receive an email with the safe codes as promised via email at all It was only after a 10-min phonecall with the Head Office line, who then suggested a different number to call, that I was given the codes. This, by the way, was on the day of entry. When I got to the property, there was another couple who hasn't been given the codes to the safe to access their keys, and even after I gave them the safe code, they found that their keys were not in the safe along with the others. I had to give them the number to call for help because there is no-one anywhere near the property to help.
This lack of preparation and advanced information about entry codes at this unmanned apartment adds an unwelcome anxiety about how, and if, you can check in. I really would have expected a code the day before at the latest, and I shouldn't have had to phone around various numbers to get a code on the day of arrival, because getting on a flight & tubes in an unknown city is stressful enough. After online check-in the day before, there is a section in the Booking.com confirmation page which covers entry information, but the only information Cove have included is that "a code is required". Why not put the code in that section so your customers have it in advance?
For this reason, I don't think I would book a Cove apartment again, which is a shame, because the apartment itself was quite nice. But the stress of sitting on a flight still not knowing the main door code & the key safe code isn't worth it.
08.06.2023
We will be back!! Loved it!!
Amazing location felt like a local!!
There was a weird smell coming from the shower. We had to put a towel over the drain. It seemed to come and go.
01.06.2023
great place
loved everything except the construction work outside
construction work outside
18.05.2023
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